Terms of Service

1. Who we are

NestShop is a hosted business management platform run by NestShop Ltd. It gives a shop one place for its storefront, inbox, orders, payments, delivery, stock and staff. These terms are an agreement between NestShop Ltd. and the person or business that opens an account. By creating an account or using the service you accept them.

2. Your account

You must be at least 18 and able to enter a contract on behalf of your business. Keep your login details private. You are responsible for everything done under your account, including by staff you invite. Tell us straight away if you think someone else has access.

3. Your store and your content

Everything you put on NestShop stays yours: product photos, descriptions, customer lists, order history and messages. You give us the permission we need to host, display and back it up so the service works. You are responsible for having the right to sell what you list and for keeping your listings accurate and lawful.

4. Plans, fees and billing

The free plan costs nothing. Paid plans are billed monthly or yearly in advance in Bangladeshi Taka at the price shown on the pricing page when you subscribe. Usage-based items such as SMS and calls are billed as used at the rate shown in your dashboard.

We tell you at least 30 days before a price changes. You can cancel a paid plan at any time; it stays active until the end of the period you paid for. Fees already paid are not refunded except where the law requires it.

5. Third-party services

NestShop connects to services run by other companies: payment providers such as bKash and Nagad, courier companies, and messaging platforms such as Meta, WhatsApp and Instagram, as well as SMS and telephony carriers. Their terms apply to your use of them. We are not responsible for their availability, fees or decisions, such as a payment being declined or a courier delaying a delivery.

6. Acceptable use

You agree not to use NestShop to:

• Sell anything illegal, counterfeit, or that you do not have the right to sell.
• Send messages, SMS or calls that people have not agreed to receive, or that break the rules of the platform or carrier that delivers them.
• Mislead customers about prices, delivery or refunds.
• Attack, overload or probe the service, or copy it.
• Upload anything that infringes someone's rights or contains malware.

7. Your customers' data

When you use NestShop, we process your customers' names, addresses, phone numbers and messages on your behalf so you can serve them. You are responsible for telling your customers how you use their data and for handling their requests. Our Privacy Policy explains what we do with it.

8. Availability and support

We work hard to keep NestShop up around the clock, but no online service can promise it will never be interrupted. We may pause parts of the service for maintenance and will try to do it at quiet times. Support is by WhatsApp, email and phone during the hours listed on the contact page.

9. Closing an account

You can close your account at any time from settings. We can suspend or close an account that breaks these terms, does not pay, or puts other merchants or customers at risk, and will tell you why unless the law prevents it. After closure we keep your data for 30 days so you can export it, then delete it, except where we must keep records by law.

10. Liability

NestShop is provided as it is. To the extent the law allows, NestShop Ltd. is not liable for lost sales, lost profits or indirect losses arising from your use of the service, and our total liability to you in any twelve-month period is limited to the fees you paid us in that period. Nothing in these terms limits liability that cannot be limited by law.

11. Changes to these terms

We may update these terms as the service grows. When a change matters, we will show it in your dashboard or email you before it takes effect. Continuing to use NestShop after that means you accept the new terms.

12. Contact

Questions about these terms go to hello@nestshop.io or to the WhatsApp number on the contact page.